Invalid Key

Raz899

Jan 20, 2015 at 10:18 am

Hi,

I've just purchased Pyxel Edit, but I get the error "Invalid Activation Key". Am I able to request a new one?

Also i purchased the product in the past and couldn't figure out how to request a new key, either case I just need this to work please.

Danik

Jan 20, 2015 at 2:00 pm

Hi,
Sorry about that, there was a space at the end of your name that made the activation fail.
I fixed it in the database so if you get a new key from the license page it should work.

I'm away but will fix the issue of trailing spaces in names as soon as I get back. If anyone else has the problem post here in the forum and I'll fix it for you.

Raz899

Jan 20, 2015 at 4:45 pm

Thank you ! It works now, appreciate it.

adrianoconnor

Jan 20, 2015 at 10:10 pm

Hi Danik,

I've just purchased Pyxel, and I'm getting an Invalid Key message too -- though I think in my case it's the apostrophe in my surname... (I see it happen every now and again with license keys :) Would you be able to update my record in the DB to remove the apostrophe and help me get it working?

Thanks very much!

Danik

Jan 21, 2015 at 7:16 am

Hi Adrian, yes you are right, it should be fixed now.

adrianoconnor

Jan 21, 2015 at 8:04 am

Thanks very much - I just tried again and it's working like a champ :)

prattish

Jan 23, 2015 at 6:03 am

Hey i also just bought PE and am having the same problem with an invalid key.
If you wouldn't mind doing the same for me I'd appreciate it!

Danik

Jan 23, 2015 at 8:18 am

Hi Prattish,
Sorry, I corrected your data so it should work now.

I have changed the back end, so these issues shouldn't happen again.

prattish

Jan 23, 2015 at 9:48 am

Thanks a bunch mate!