I didn't get the product but I payed for it.

Geshh

May 9, 2020 at 2:16 pm

So I entered all my card details and stuff to buy the product, clicked the Pay button. I got error that my card does not match my zip code, but I still got 9$ taken from my card????

Danik

May 9, 2020 at 3:06 pm

Hi Geshh, please send an email to support@pyxeledit.com with the email address you used and transaction details if possible, and I’ll see what went wrong.

Geshh

May 9, 2020 at 3:42 pm

What do you mean by transaction details?

Danik

May 9, 2020 at 4:37 pm

A transaction id or anything that can help me find the order. Email should probably be enough though.

Raul_Tapia_Caruncho

May 10, 2020 at 4:03 am

hello how are you, I bought the program I paid for it, but now I don't know where to download it I can't find it anywhere, what should I do :(

Danik

May 10, 2020 at 7:12 am

Hi, please check the FAQ here: http://pyxeledit.com/forum/discussion/240/frequently-asked-questions. You should have got an email from Humble with a link. If not then send me an email at support@pyxeledit.com.