Did I made a mistakes?

Nermak

Mar 20, 2017 at 4:58 pm

Hi people! new user here, recently i brought Pyxel Edit using the bitcoin option (i dont have paypal account) and i just wondering how much do i have to wait until i get my key on my email?. I think i made a mistake buying this tool without a humble bundle account and already sent the bits to the respective bit address.

Thanks and sorry for any grammar error, english is not my native language :)

CandyFace

Mar 20, 2017 at 5:31 pm

Hi Nermak

You usually get your key almost right away, but given that you paid with bitcoins maybe it's different.

Try one of these options:
Use this page to resend your Humble order mail: https://www.humblebundle.com/resender
If you bought Pyxel Edit previously using only PayPal you can use this page to request it again: http://pyxeledit.com/get/resend.php

Otherwise, please send an email to support@pyxeledit.com.

Nermak

Mar 21, 2017 at 3:59 pm

Thanks for your reply, Candyface. I've already sent a email to support@pyxeledit.com. I used the resender link from humble bundle but they sent me a "we do not have any orders on record for this email address." message :/

CandyFace

Mar 21, 2017 at 4:59 pm

Did you try the other resend link as well?
Anyway if you've contacted support, then you'll likely get it sorted :)