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Invalid Activation Key

riccicedricriccicedric Posts: 4
edited February 2020 in General
Hi,

I have just purchased a Pyxel Edit license, but I get the "Invalid Activation Key" error every time I try to copy / past my key in the activation window. Thanks in advance for your help.

Kind Regards,
Cedric Ricci

Comments

  • DanikDanik Posts: 899
    Hi there,

    The key seems to work on this end. Did you try to right/ctrl click and choosing paste? It seems like some versions of the Air framework have problems with copying and pasting text using keyboard shortcuts. Also make sure you copy the whole thing, including ---- BEGIN ---- etc.

    Let me know if it doesn't help!
  • riccicedricriccicedric Posts: 4
    Hi Danik,
    Thanks for your fast answer.
    The probleme is that I have the Invalid "Activation Key message" when I try to past with the keyboard shortcut but when I try to use the right click context menu, I don't have any option usable to be able to past the key...

    Check the screen capture bellow:

    image
  • riccicedricriccicedric Posts: 4
    edited February 2020
    By the way, my Adobe Air version is 16.0.0.245 on a Windows 8.1 Pro 64bits system.

    Regards,
    Cedric Ricci
  • riccicedricriccicedric Posts: 4
    Hi Again,

    I've found a solution to my licence key problem, I've downloaded the Portable version (where I can Copy / Past my Activation Key), so now the air version is licensed too :D

    Regards,
    Cédric Ricci

  • DanikDanik Posts: 899
    Hi,
    I'm glad you found a workaround. :)
    I will see if I can find the cause of the issue.
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