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Gray Screen

ShoSho Posts: 12
edited January 2014 in Bug reports
I have a bug where every once in a while, the program hangs and displays a gray window. If I delete the app data, it fixes the problem, but I don't want to have to delete the app data all of the time because it happens often. Thank you for any help.

Comments

  • DanikDanik Posts: 897
    That's not good...
    Could you please give me some more details:
    Is it the main application window that turns gray?
    Does it hang at random or when you do something specific? At startup?
    Which OS are you on?

    Also, the next time it happens could you send me the app data? It might help me figure out what's wrong.
    Thanks
  • ShoSho Posts: 12
    It is indeed the whole application window that goes gray. It does this at startup, no splash or anything. I use windows 7 and I'll send the app data over to you next time because it happens pretty frequently.
  • ShoSho Posts: 12
    Oh hm. It hasn't happened for a while. Though, I found that deleting PrivateEncryptedData in AppData fixes it if that's any help.
  • ShoSho Posts: 12
    oh! here it is... PrivateEncryptedData with a .txt extension so I can upload it.
  • DanikDanik Posts: 897
    Thanks, then I know which part is causing the problem.
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