›

Invalid Key

Raz899Raz899 Posts: 3
in General
Hi,
I've just purchased Pyxel Edit, but I get the error "Invalid Activation Key". Am I able to request a new one?
Also i purchased the product in the past and couldn't figure out how to request a new key, either case I just need this to work please. 

Comments

  • DanikDanik Posts: 786
    Hi,
    Sorry about that, there was a space at the end of your name that made the activation fail.
    I fixed it in the database so if you get a new key from the license page it should work.

    I'm away but will fix the issue of trailing spaces in names as soon as I get back. If anyone else has the problem post here in the forum and I'll fix it for you.
  • Raz899Raz899 Posts: 3
    Thank you ! It works now, appreciate it. 
  • adrianoconnoradrianoconnor Posts: 2
    Hi Danik,

    I've just purchased Pyxel, and I'm getting an Invalid Key message too -- though I think in my case it's the apostrophe in my surname... (I see it happen every now and again with license keys :) Would you be able to update my record in the DB to remove the apostrophe and help me get it working?

    Thanks very much!
  • DanikDanik Posts: 786
    Hi Adrian, yes you are right, it should be fixed now.
  • adrianoconnoradrianoconnor Posts: 2
    Thanks very much - I just tried again and it's working like a champ :)
  • prattishprattish Posts: 2
    Hey i also just bought PE and am having the same problem with an invalid key.
    If you wouldn't mind doing the same for me I'd appreciate it!
  • DanikDanik Posts: 786
    Hi Prattish,
    Sorry, I corrected your data so it should work now.

    I have changed the back end, so these issues shouldn't happen again.
  • prattishprattish Posts: 2
    Thanks a bunch mate!
Sign In or Register to comment.