Frequently Asked Questions

Danik

General

My key doesn't work!
The activation key should look like this (including the first and last line):

----BEGIN ACTIVATION KEY----
Some name
c29tZSB0ZXh0IGhlcmU=
----END ACTIVATION KEY----

If the key you are using looks like this:

ABCD-ABCD-ABCD-ABCD

then you need to use it on this page to get the activation key: https://pyxeledit.com/get/humble.php.

More details are available in this guide:
Pyxel Edit activation guide


I have to re-enter my license key each time I start the program
It's likely that the application isn't able to store the license to file because of permission issues. Check permissions for the ELS folder or try removing it.
Windows: C:\Users\[username]\AppData\Roaming\PyxelEdit\ELS or similar. You can enter %appdata% as the path in windows explorer to find the Roaming folder quickly.)
Mac: /Users/[username]/Library/Application Support/PyxelEdit/ELS or similar. Open Finder, then choose Go>Go to folder... from the menu to be able to enter the path.


I didn't get an email with a link when I bought Pyxel Edit, what should I do?
You should have received two emails from Humble, one confirmation and one with a link to your download page on Humble. If you are using Gmail, please check the "Promotions" tab if you have it activated, as the mail tends to end up there.
Then use this page to try sending the email again: https://www.humblebundle.com/resender

If the resender above doesn't work you might have entered the address incorrectly, please send an email to support@pyxeledit.com for assistance.


I lost the link to my download page, how can I get it back?
Use this page to resend your Humble order mail: https://www.humblebundle.com/resender
If you bought Pyxel Edit previously using only PayPal you can use this page to request it again: http://pyxeledit.com/get/resend.php
If none of the options above work please send an email to support@pyxeledit.com.


Can I use the program on multiple computers?
Yes, you may use it on multiple machines owned by you, for example a desktop computer and a laptop.


When will Pyxel Edit be finished?
There's no set date for version 1.0. At the moment I'm working and very busy, so work goes in bursts when I have free time.

Troubleshooting

Pyxel Edit won't start, or just shows a gray screen. What should I do?
Try the following:

Delete the application storage directory to fully reset the application in case some settings got corrupted:

Windows: C:\Users\[username]\AppData\Roaming\PyxelEdit or similar.
You can enter %appdata% as the path in windows explorer to find the Roaming folder quickly.

Mac: /Users/[username]/Library/Application Support/PyxelEdit or similar.

If you are on Windows and use the AIR installer version, you could try the portable version which works better for some users.
Make sure you have updated to the latest version of Adobe AIR.


The Air installer says the file is damaged?
This is a strange error that happens for some users. It seems to be semi-random and suddenly work after a couple of tries.
Try the following:
- Move the air installer to the desktop and run it from there.
- Run the installer as admin.
- Shut down the Adobe updater.
- Disable the firewall
- Disable real time scanning
- Reboot
Howto


How can I change key bindings?
There is no UI for this yet (it's coming), but you can edit pyxelconfig.json in the Settings folder in the application folder to change key bindings manually.


How can I resize the image?
To resize or scale a non-tiled (single tile) image, use Document>Resize tiles...


How can I load tilemaps from Pyxel Edit in my game?
This differs between engines, languages and file formats. There are some example snippets for JSON on the Pyxel Edit GitHub repo: https://github.com/Danik/Pyxel-Edit/

Features

Does Pyxel Edit support other tile shapes than rectangular, such as isometric or hexagon?
No.


Does Pyxel Edit have support for indexed color modes?
No, Pyxel Edit supports full 32 bit ARGB color. The means the Palette is not a "hard" palette, you may use any other color in your images.

Smith492

Paypal is not working for me is there another way to buy this program.

IsleInTheHeavens

If I bought the app via PayPal previous to the release via Humble Widget, is there any way, short of buying it again, to get my key added to my Humble library?

The way it is now works well enough but I really like the ease of just accessing the downloads to all my apps and games over my library.

Don't fret if it ain't possible, I still love the heck out of Pyxel Edit.

jorgehawkins

I got my license from Humble Bundle. I put the activation code from the page on the Activation field in the application, but every time I close it, it asks me for the code again when I open it.