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I didn't get the product but I payed for it.

GeshhGeshh Posts: 2
in Bug reports
So I entered all my card details and stuff to buy the product, clicked the Pay button. I got error that my card does not match my zip code, but I still got 9$ taken from my card????

Comments

  • DanikDanik Posts: 844
    Hi Geshh, please send an email to support@pyxeledit.com with the email address you used and transaction details if possible, and I’ll see what went wrong. 
  • GeshhGeshh Posts: 2
    What do you mean by transaction details?
  • DanikDanik Posts: 844
    A transaction id or anything that can help me find the order. Email should probably be enough though.
  • Raul_Tapia_CarunchoRaul_Tapia_Caruncho Posts: 1
    hello how are you, I bought the program I paid for it, but now I don't know where to download it I can't find it anywhere, what should I do :(
  • DanikDanik Posts: 844
    edited May 2020
    Hi, please check the FAQ here: http://pyxeledit.com/forum/discussion/240/frequently-asked-questions. You should have got an email from Humble with a link. If not then send me an email at support@pyxeledit.com.
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